Category: Yleinen

Increasing digital competence within NTC board-of-managers

Pharmacist Simo Vidgren has been invited to join our Board of Directors as of October 17th, 2018. Simo has a broad experience from wide range of different industries. Currently he is the CEO of a ApoDigi and Apotrade Consulting. He also serves on the Board of Directors in 3 different companies, operating in international markets. He is the Lead Pharmacist in the largest pharmacy in Northern Finland and has also played professional ice hockey.

Simo adds digitalization competence and relentless attitude to our Board. We warmly welcome Simo to be part of developing our company.

NTC launch in Germany

Nordic Telecom Oy (NTC) has signed a distribution agreement with the German company Metromind GmbH (www.metromind.tech), a provider of IT solutions and consulting services. This agreement contains an exclusive right for Metromind GmbH to distribute the NTC services in the German market with the option for later on expansion also to the other German speaking regions.

Germany is the biggest European market and a leading fiscal market place and has 82,5 million inhabitants. The gross domestic product according to the International Monetary Fund will be 4.37 trillion USD in 2018.

The service will be sold under the NTC brand. This service can also be integrated as part of customers’ existing legacy CRM and ERP solutions as the case has been so far in Finland and Sweden.

  • “This agreement is a remarkable opening of our access to the Central-European markets. Our expectations are very positive and we believe Metromind GmbH has the right commitment, resourcing and the local market knowhow, which gives NTC the best possible position in a competitive market place”, states Mr. Jarkko Ruuskanen, MD Nordic Telecom.
  • “With our service companies can follow and analyze their customers’ call traffic, better respond to customers’ request and needs and, ultimately, increase the overall loyalty of their customer base. When customers respond more positively to a company offers, sales will also increase by all means as a result”, Mr. Ruuskanen adds.

With the NTC Service the companies get easy-to-use toolkits to manage their unanswered phone calls. Besides, they get several reports, which helps them analyze their own customer services performance. The customer experience improves and purchasing gets easier for the end-users. Customers get a better service experience than before.

  • “Germany is a very demanding market place. We have carried out several studies mapping the needs of different segments and prioritizing them. We expect remarkable customer cases in our among target market segments”, comments Mr. Julian Grabiger, MD Metromind GmbH.
  • “Despite the advances in digital services, customer service channels in Germany are still traditional ones such as voice telephony which makes e.g. in the segment of doctor’s cabinets and small medical clinics as much as 96% of all incoming requests. Regardless of the communication channel, German customers are always expecting to find the best offers and the promptest service. As a growing number of small and mid-size companies invest in customer satisfaction we will offer them via the NTC services the best tools to increase customer satisfaction and grow their business”, Mr. further remarks Mr. Grabiger .

“Our coming joint mission is to develop a customer services culture enabling small and mid-size companies to serve their end users better than ever before” comment both parties.

Further information:
MD Jarkko Ruuskanen, Nordic Telecom Ltd, tel. +358 44 906 7402 jarkko.ruuskanen@nordictelecom.fi

MD Julian Grabiger, Metromind GmbH, tel. +49 211 9763 4970 julian.grabiger@metromind.tech

A new service innovation to improve customer experience

Customer experience can be improved with the newest technology. The most customers need professional servies, even 24/7. The busiest contact channels are telephone calls and chat, which may have rush hours some times – instead of queuing we have developed a new approach. 

Nordic TeleCom (NTC) and Smilee have signed a co-operation agreement concerning a new owerflow management concept. Chat overflow is now integrated to NTC Service Portal for the first time. This is a true Finnish service innovation, for the first time, the combination of overflowed calls and unanswered chat can be acted upon. The new service concept is available now.

“The idea for the co-operation is excellent” says Teuvo Karppinen, Smilee CEO. “The initiative came from one of our common customers. NTC provides overflow service not only to telephone calls but also to unanswered chat messages. This means that the contacting customer can be handled by callback functionality in both channels even during the rush hours.”

“Our co-operation can be seen as a competitive advantage for both of us” comments Jarkko Ruuskanen NTC CEO. “The new co-operation helps meeting challenging service situations and helps our customers to solve them”. As the most frequently used service channels are still telephone calls and chat, this unique combination brings valuable tools for the customer centric organisations.

Nordic Telecom Oy (NTC) offers a call management service to help to pick up all unanswered calls. Better customer service eliminates queuing and you can focus on your core business. The service is a cloud based service (SaaS) thus technology-, platform- and operator independent, and can easily be integrated to existing telephone system.
More info:
Jarkko Ruuskanen, NTC CEO, +358 44 9067402 www.nordictelecom.fi

Smilee is a fast growing chat provider and a leading car sales chat partner in Finland. Smilee connects online experts with your customers who need service. Smilee chat and high quality customer service will increase sales and conversion on your website.
More info: Teuvo Karppinen, Smilee, CEO, +358 40 552 8702
www.smilee.io

Nordic Telecom Ltd (NTC) to be Integrated to DäckData ERP

Nordic TeleCom Oy (NTC) and Compilator Ab have signed a mutual agreement in November 2017. NTC Smart Callback is integrated as a functional part to DäckData ERP. Integration will take place in January 2018.

”Integration enables companies in the tyre industry serve better their customers when customer data can be found directly from the DäckData ERP-system, “says Compilator Ab’s Managing Director Anders Paulcén. “With the Smart Callback solution, unanswered calls are identified, all customers are reached and the company is able to manage better business processes.”

“Cooperation with Compilator Ab was seen as a mutual competitive advantage. The service access without adding a new tool to your desktop is a key benefit. Customers want to use ERPs to customize their daily business according to their own needs, “says Jarkko Ruuskanen, Managing Director in Nordic TeleCom Ltd.” Additionally, engaging a customer in a competitive environment is essential for the business development”, he continues.

Compilator Ab offers software solutions for car and tyre dealers. Solutions cover sales and inventory management, tyre hotels as well as administrative functions such as billing and accounting. DäckData is founded 1999 on experience from the tyre trade, and remain the most comprehensive tyre related software on the Northern Europe market. www.compilator.se

Nordic Telecom Oy offers a call management service to help to pick up all unanswered calls. Better customer service eliminates queuing and parties can focus on business. The service is a cloud based service (SaaS) thus technology-, platform- and operator independent, and can easily be integrated to existing telephone system. www.nordictelecom.fi

 

More information:      MD Anders Paulcén, Compilator AB tel. +46 10 199 27 00
MD Jarkko Ruuskanen, Nordic TeleCom Oy tel. +358 44 906 7402

NTC present at ATOY National Dealer Meeting

We took part to ATOY Dealer Meeting Cruise on M/S Tallink Silja Europa Nov 4th, 2017. Participants were numerous entrepreneurs and new business partners.

The Dealer seminar dealt with industry outlook and other strategic questions. At the event, the most successfull dealers and their staff, were recognized with ATOY awards presented by ATOY Group CEO Jussi Huhtanen.

Also in the future, it is important for NTC to be part of developing the business of our customers.

 

NTC present at ATOY National Dealer Meeting

We took part to ATOY Dealer Meeting Cruise on M/S Tallink Silja Europa Nov 4th, 2017. Participants were numerous entrepreneurs and new business partners.

The Dealer seminar dealt with industry outlook and other strategic questions. At the event, the most successfull dealers and their staff, were recognized with ATOY awards presented by ATOY Group CEO Jussi Huhtanen.

Also in the future, it is important for NTC to be part of developing the business of our customers.

M. Sc. (Econ.) Sari Tollet named as our new Sales and Marketing Director.

Tollet is responsible for managing and developing NTC’s sales and marketing team’s know-how and internationalisation. She is a member of our management team and is in charge of our domestic activities as well as launching our operations abroad. First new market areas are Germany, Spain, Great-Britain and Sweden.

Tollet has extensive experience in sales and marketing management positions in Finland and abroad. Since 1991, she has worked e.g. as Product Development Manager at Telecom Finland, she has held challenging sales and marketing managing positions at Nokia Mobile Phones and worked as a Marketing Director at Suunto. In addition, Tollet has experience in managing start-up companies and entrepreneurship.

”NTC’s services are easy to use, and the implementation of our cloud service is quite straightforward. The call-back system, easy-to-use tools, and an intelligible service concept improve our customers’ daily success. Better reachability also enables growth in sales and improves customer satisfaction. I’m very excited about our service and our ability to offer unique solutions to large market areas”, says Tollet.

Jarkko Ruuskanen, CEO and Founding Partner of NTC, is extremely pleased with the latest recruitment: “We are happy to have a great professional like Sari onboard, especially now when we are starting our international operations”.

Nordic Telecom has signed a co-operation agreement with the Finnish First Stop chain

Nordic Telecom has signed a co-operation agreement with the Finnish First Stop chain, in June 2017. ”We are delighted to announce that First Stop, a strong international tyres chain, has chosen our Smart Callback solution to strengthen their customer service. Finland is also the first First Stop country to use Smart Callback”, comments CEO Jarkko Ruuskanen of Nordic Telecom.

”We are continuously seeking for the best possible toolkits for our entrepreneurs and for their customers. We believe that the our success factors; service quality, on-time actions and customer satisfaction, will reach new levels” states Yrjö Pärssinen, Marketing and Trading Manager in Finland.

For further information:
Marketing and Trading Manager Yrjö Pärssinen, First Stop Finland tel. +358 207 936 214
Sales Director Ilari Vitikainen, Nordic Telecom tel. +358 44 7474116

First Stop is a pan-European network of tyre service providers. The network was established in 1994 by Bridgestone. At present, First Stop has 2,000 service centers in 25 countries across Europe.

The First Stop service chain was launched in Finland 1998, now the chain includes 56 independent entrepreneurs who sell Bridgestone, Firestone and Dayton tyres and other well known brands. In addition to tyres, more than a half of the local service centres also offer a wide range of other car repair services.

Nordic Telecom develops and maintains a call management platform to save unanswered telephone calls. The telephone traffic can be easily followed, analyzed and measured. The unanswered calls are managed, which enables better customer experience and thus new potential revenues. The service is independent in terms of technology, platform and operators, and it can be integrated into customers’ own telephone systems.

Welcoming experienced experts to our organisation

As our operations become more international, we are strengthening our organisation and ensuring customer oriented approach and sustainable development.

Engineer Jari Vainikka has been named as our Chief Operating Officer. Vainikka has over 30 years of experience in different management positions at Nokia Telecommunications, Nokia Mobile Phones, and Nokia Technologies in Finland and abroad. In addition, he has valuable experience in start-up operations.

M. Sc. Karl-Johan Kähkönen is our new Chief Financial Officer. Previously Kähkönen has worked, for example, at Nokia Mobile Phones, where he held several challenging sales and financial management positions in Finland and abroad. His extensive experience in developing business growth strengthens our competitiveness.

Katriina Hiltunen started working for us as a project assistant in customer deliveries. She has worked at Elisa for four years, in addition to which Hiltunen has 9 years of experience in entrepreneurship.

“Our company is growing, renewing and heading for international markets. I’m very pleased to have these experienced professionals on our team during his important period of change”, says CEO Jarkko Ruuskanen.

Örum to operate as NTC’s reseller

Nordic Telecom and Örum have signed a contract, according to which Örum will operate as a reseller of NTC’s Smart Callback solution in the Finnish market. The agreement, signed in March, is a great additional boost to NTC’s sales; Örum has approximately 80 sales people in Finland.

Örum is a significant producer of motor vehicle spare parts and accessories in Finland. The company has been in operation for over 90 years, and its current business model is based on customer concepts, reliable logistics, high-quality products and qualified personnel. Örum operates with car spare parts in the aftermarket. In the commercial vehicle sector, their main customer group consists of domestic trailer and vehicle industry. Örum’s products are sold in car dealerships and spare part stores across the country.

”Örum has used NTC’s call-back service for a couple of years, and already it has increased their revenue. Now, NTC’s services become a part of Örum’s service selection”, says Jarkko Ruuskanen, NTC’s CEO.