NTC IN SHORT
Nordic Telecom, headquartered in Espoo, Finland, is a privately held company operating internationally. We have 14 employees and operations in Finland, Spain, Estonia and Germany.
We offer an easy-to-use customer inbound system, which helps you to manage your customer dialogue effectively. It’s the missing piece between a service provider and a customer. In addition to improving customer satisfaction and a possibility of additional sales, our system eliminates queuing, increases customer retention and increases service efficiency. Our service is ideal for sectors, where customer contacts are golden and agile customer service is a must.
Our customers include for example Vianor, VEHO, Ponsse PLC, Örum (Autoasi, Autonomi and Bosch Car Services), Seinäjoki health-care centre, Futursoft Oy, Coronaria Eye Clinic and Fysi Partners Finland. International customers include Reebok Madrid, Periocentrum Segovia L.L., Jihupa Postventa Digital Servicio 10, Retamares Gestion SL, and Notaria Jose Luis Ruiz Abad in Spain and Feritilas in Estonia.
A Finnish Service Innovation
Our customers increase their value by offering a better service experience. Our customers are able to handle inbound traffic even during peak hours and make sure all customers get a proper and professional answer. Reporting enables employee efficiency and increases commercial value. Customer service efficiency and customer satisfaction are improved, which means that the possibility of additional sales is multiplied. According to the feedback we’ve received, our customers see a significant increase in both customer satisfaction and additional sales.
NTC service portal allows to retrieve the inbound traffic easily. We register the customer contact attempts, and provide the staff with effective tools to serve them systematically. Management receives the follow-up reports of commercial success, effectiveness and growth.
Our service requires no investments or additional hardware. It’s compatible with all up-to-date IT- and smartphone systems, mobile devices and computers. Our service is independent of telecom operators or system providers, and it requires no changes to the existing phone number scene.
Our market potential is global. Main lines of business currently using our call management system are the car industry (maintenance, sales, spare parts, rent-a-car), health care services (clinics, physiotherapists, dentists), veterinarians, finance sector, municipalities, sports sector and -technology.
NTC focus is to become an international partner and to scale its services in different markets. The service is developed to meet the customer needs. Customer Service Desks handle an increasing number of different types of contacts – phone calls or chat are expected to be handled immediately. Now the service include many other inbound channels, such as email, web forms and chat messages, too.