Nordic Telecom

The missing link which enables improved customer service experience

Our service registers customer contact attempts and gives your personnel easy-to-use tools to serve your contacting customers and prospects.

Your company receives reports about the procedures, commercial values and efficiency.

Nordic Telecom – Palataan asiaan

Invest in your service quality

  • Every contacting customer will be served accordingly
  • Service to improve your quality image.
  • Your additional sales become easier when customer base is larger
  • A handling tool is a must for example during rush hours.
  • Your own staff satisfaction level improves
  • Easy-to-use cloud service, which is independent of HW, SW, technology and – the most important – of telecom/IT -operator. This gives you flexibility to handle your suppliers.

Evalue the additional sales potential

NTC Portaali

Our Solution

We offer teleoperator and technology free user interface to improve your customer service and/or lean your sales processes.

Unanswered contact attempts are automatically forwarded to the NTC service, where they can be easily handled. This easy-to-use, one-screen portal works 24/7.

Realtime reporting shows the current customer contact attempt situation and helps your company to allocate resources and maximise output.

We offer you a tailor-made solution on turn-key basis. Our staff has the expertise to help you improve your customer service and increase your sales. You get more with less.

  • Our agile SaaS-service is easily implemented in your environment.
  • Queuing is history: Your present service process is turned to customer centric one.
  • The contacting customer is waiting for your return in a pleasant way.
  • The service platform works smoothly in modern IT-environments; no additional investments into SW or HW equipments.

Our customers

Rinta-Jouppi
Seinäjoki