Nordic Telecom has signed a co-operation agreement with the Finnish First Stop chain, in June 2017. ”We are delighted to announce that First Stop, a strong international tyres chain, has chosen our Smart Callback solution to strengthen their customer service. Finland is also the first First Stop country to use Smart Callback”, comments CEO Jarkko Ruuskanen of Nordic Telecom.
”We are continuously seeking for the best possible toolkits for our entrepreneurs and for their customers. We believe that the our success factors; service quality, on-time actions and customer satisfaction, will reach new levels” states Yrjö Pärssinen, Marketing and Trading Manager in Finland.
For further information:
Marketing and Trading Manager Yrjö Pärssinen, First Stop Finland tel. +358 207 936 214
Sales Director Ilari Vitikainen, Nordic Telecom tel. +358 44 7474116
First Stop is a pan-European network of tyre service providers. The network was established in 1994 by Bridgestone. At present, First Stop has 2,000 service centers in 25 countries across Europe.
The First Stop service chain was launched in Finland 1998, now the chain includes 56 independent entrepreneurs who sell Bridgestone, Firestone and Dayton tyres and other well known brands. In addition to tyres, more than a half of the local service centres also offer a wide range of other car repair services.
Nordic Telecom develops and maintains a call management platform to save unanswered telephone calls. The telephone traffic can be easily followed, analyzed and measured. The unanswered calls are managed, which enables better customer experience and thus new potential revenues. The service is independent in terms of technology, platform and operators, and it can be integrated into customers’ own telephone systems.