KL-Varaosat is a professional in the car parts trade, and our absolute strength is the expertise of Mercedes-Benz, BMW, Audi, and Volvo. The company was founded in 1979 and currently we have seven locations: Tampere, Jyväskylä, Rovaniemi, Turku, Vantaa, Espoo, and Lahti.

The cooperation with Nordic Telecom began at the turn of 2018-2019 when we implemented the NTC call management solution. NTC was the number one option, as it already stood out at the bidding stage as a clear and inspiring solution. We got the impression that it was only promised what could be kept and not the product, but the needs of the customer were a priority. This was important for us because the selection and implementation of a customer service system must be able to rely fully on the features described in the system and their compatibility with the operations it supports.

The whole project, from the preliminary study to the commissioning and the establishment of new locations, has been commendable.

Juha Kivinen
Chief Executive Officer