Category: Yleinen

MS Teams Voice combined with NTC

Founded in 2010, the company is a staff-owned expert organization specializing in IT and communications solutions. We take care of our customer companies’ IT environment holistically: software and hardware procurement, installation, maintenance, technical support and development work. We offer only the solutions we trust ourselves. This allows our customers to focus on developing their own businesses.

“A big revolution is going on in the handling of corporate telephony. Traditional speech platforms will be replaced for example by Microsoft Teams. MS Teams is available worldwide without a separate integration or project. This is a big difference compared to traditional PBX systems. ” Kim Dannholm says. “We have been closely following what is happening in the area of ​​communications solutions. The same is happening in telephone exchanges, which has happened in many other solution areas, the cloud-based options are replacing older technology. For us, the right and cost-effective solution was MS Teams Speech combined with NTC Callback. ”

We’ve found in our customer service that we need help managing missed calls. NTC Callback seamlessly supports our Help Desk functions. The service is easy to use, the reporting features are excellent. For example response times have been shortened and peak hours can be identified. Customer satisfaction has improved through informative text messages and emails. Our customers can trust that we will take care of their case as soon as it is released.

The implementation of the service was straightforward. We recommend the MS Teams Speech + NTC combination package due to its agility – The Callback functionality is a true helping hand.

Kim Dannholm
Senior Sales Manager
Global Voicelink Gvl Oy

Nordic Telecom Announces the Appointment of a New Board Member

Dr. Ing. Christian Stredicke strenghtens NTC by his international experience and skills in global distribution and entrepreneurship in new digital services.

Mr. Christian Stredicke has been nominated as a new member in NTC board of directors. He has been Chief Executive Officer and President of Vodia Networks since 2012. Prior to joining Vodia he was the founder, CEO and a board member of VoIP phone maker snom until the company was acquired by vtech.

“I have known NTC for a few years already. The Company has done a fantastic job building up product and services in the VoIP space. I am excited to work on the board and help NTC to reach out, especially internationally” comments Christian Stredicke.

“Our board of directors is able to support the company in different market operations, Christian Stredicke adds value especially in APAC/US regional opportunities,” states Ralf Wahlsten, Chairman of the Board. “We are planning our next international steps in near future, and Christians’ holistic approach is highly appreciated in NTC”.

 “We are super excited to have Christian on our board to strengthen our board knowledge on how to build global distribution beyond our current markets Finland, Estonia, Sweden and Spain” says CEO Rauno Toivonen. “Our company also sees tremendous value in the contact network Christian has in several continents”.

Vodia Networks has been a trendsetter in the Voice over Internet Protocol (VoIP) industry for over a decade. Since 2006, Vodia has led the VoIP world in innovation and forward-thinking development, particularly with its early adoption of a multi-tenancy platform for its channel partners. Vodia maintains a global presence from Boston (MA, USA), with offices in four countries – in Australia, France, Germany, Hong Kong and South Africa. www.vodia.com 

Nordic Telecom (est. 2009) offers SaaS based customer service in multiple digital channels, for example missed calls are handled with NTC callback service. The service helps Clients experts to improve their service quality and accuracy, which improves both employee and customer satisfaction. Prompt service operates 24/7, it enables prioritized customer handling, optimizes resourcing, increases sales opportunities and creates better customer experience.  Service helps to develop customer service process, that can be followed, analyzed and measured. The service is internationally scalable and can be integrated to the existing systems (API). The service is technology, platform and operator independent. www.nordictelecom.fi

More information, please contact:
Mr. Rauno Toivonen
CEO Nordic Telecom
tel: +358 500 47 8989
rauno.toivonen@nordictelecom.fi

Nordic Telecom’s new CEO

Mr. Rauno Toivonen (M.Sc. Econ.) has been appointed CEO Nov 20, 2021. His main task is to ensure the next growth steps in Nordic Telecom (NTC). Our former CEO and founder, Mr. Jarkko Ruuskanen, will continue to lead operations, project deliveries and further R&D development as COO.

Mr. Toivonen has wide experience as CEO and in other management positions in Helpten, in Teamware Group, in GapGemini and in Nokia Corporation.

We welcome our new CEO to NTC!

Nordic Telecom is a Customer Contact Management System that helps you do right things at the right time. It is a true Finnish service innovation between the service provider and the end-user. The service identifies all unanswered contact attempts and provides easy-to-use functions to ensure a positive customer experience. Contact attempts can be followed, analysed and measured. Nordic Telecom eliminates queuing, minimises missed contacts, and, thereby, increases sales. The cloud-based service is independent of technology, platform, and operator; it is integrated to the customers own IT-systems.

For further information, please contact:

Mr. Rauno Toivonen
CEO, Nordic Telecom
tel. +358 500 47 89 89
rauno.toivonen@nordictelecom.fi

Increasing digital competence within NTC board-of-managers

Pharmacist Simo Vidgren has been invited to join our Board of Directors as of October 17th, 2018. Simo has a broad experience from wide range of different industries. Currently he is the CEO of a ApoDigi and Apotrade Consulting. He also serves on the Board of Directors in 3 different companies, operating in international markets. He is the Lead Pharmacist in the largest pharmacy in Northern Finland and has also played professional ice hockey.

Simo adds digitalization competence and relentless attitude to our Board. We warmly welcome Simo to be part of developing our company.

NTC launch in Germany

Nordic Telecom Oy (NTC) has signed a distribution agreement with the German company Metromind GmbH (www.metromind.tech), a provider of IT solutions and consulting services. This agreement contains an exclusive right for Metromind GmbH to distribute the NTC services in the German market with the option for later on expansion also to the other German speaking regions.

Germany is the biggest European market and a leading fiscal market place and has 82,5 million inhabitants. The gross domestic product according to the International Monetary Fund will be 4.37 trillion USD in 2018.

The service will be sold under the NTC brand. This service can also be integrated as part of customers’ existing legacy CRM and ERP solutions as the case has been so far in Finland and Sweden.

  • “This agreement is a remarkable opening of our access to the Central-European markets. Our expectations are very positive and we believe Metromind GmbH has the right commitment, resourcing and the local market knowhow, which gives NTC the best possible position in a competitive market place”, states Mr. Jarkko Ruuskanen, MD Nordic Telecom.
  • “With our service companies can follow and analyze their customers’ call traffic, better respond to customers’ request and needs and, ultimately, increase the overall loyalty of their customer base. When customers respond more positively to a company offers, sales will also increase by all means as a result”, Mr. Ruuskanen adds.

With the NTC Service the companies get easy-to-use toolkits to manage their unanswered phone calls. Besides, they get several reports, which helps them analyze their own customer services performance. The customer experience improves and purchasing gets easier for the end-users. Customers get a better service experience than before.

  • “Germany is a very demanding market place. We have carried out several studies mapping the needs of different segments and prioritizing them. We expect remarkable customer cases in our among target market segments”, comments Mr. Julian Grabiger, MD Metromind GmbH.
  • “Despite the advances in digital services, customer service channels in Germany are still traditional ones such as voice telephony which makes e.g. in the segment of doctor’s cabinets and small medical clinics as much as 96% of all incoming requests. Regardless of the communication channel, German customers are always expecting to find the best offers and the promptest service. As a growing number of small and mid-size companies invest in customer satisfaction we will offer them via the NTC services the best tools to increase customer satisfaction and grow their business”, Mr. further remarks Mr. Grabiger .

“Our coming joint mission is to develop a customer services culture enabling small and mid-size companies to serve their end users better than ever before” comment both parties.

Further information:
MD Jarkko Ruuskanen, Nordic Telecom Ltd, tel. +358 44 906 7402 jarkko.ruuskanen@nordictelecom.fi

MD Julian Grabiger, Metromind GmbH, tel. +49 211 9763 4970 julian.grabiger@metromind.tech

A new service innovation to improve customer experience

Customer experience can be improved with the newest technology. The most customers need professional servies, even 24/7. The busiest contact channels are telephone calls and chat, which may have rush hours some times – instead of queuing we have developed a new approach. 

Nordic TeleCom (NTC) and Smilee have signed a co-operation agreement concerning a new owerflow management concept. Chat overflow is now integrated to NTC Service Portal for the first time. This is a true Finnish service innovation, for the first time, the combination of overflowed calls and unanswered chat can be acted upon. The new service concept is available now.

“The idea for the co-operation is excellent” says Teuvo Karppinen, Smilee CEO. “The initiative came from one of our common customers. NTC provides overflow service not only to telephone calls but also to unanswered chat messages. This means that the contacting customer can be handled by callback functionality in both channels even during the rush hours.”

“Our co-operation can be seen as a competitive advantage for both of us” comments Jarkko Ruuskanen NTC CEO. “The new co-operation helps meeting challenging service situations and helps our customers to solve them”. As the most frequently used service channels are still telephone calls and chat, this unique combination brings valuable tools for the customer centric organisations.

Nordic Telecom Oy (NTC) offers a call management service to help to pick up all unanswered calls. Better customer service eliminates queuing and you can focus on your core business. The service is a cloud based service (SaaS) thus technology-, platform- and operator independent, and can easily be integrated to existing telephone system.
More info:
Jarkko Ruuskanen, NTC CEO, +358 44 9067402 www.nordictelecom.fi

Smilee is a fast growing chat provider and a leading car sales chat partner in Finland. Smilee connects online experts with your customers who need service. Smilee chat and high quality customer service will increase sales and conversion on your website.
More info: Teuvo Karppinen, Smilee, CEO, +358 40 552 8702
www.smilee.io

Nordic Telecom Ltd (NTC) to be Integrated to DäckData ERP

Nordic TeleCom Oy (NTC) and Compilator Ab have signed a mutual agreement in November 2017. NTC Smart Callback is integrated as a functional part to DäckData ERP. Integration will take place in January 2018.

”Integration enables companies in the tyre industry serve better their customers when customer data can be found directly from the DäckData ERP-system, “says Compilator Ab’s Managing Director Anders Paulcén. “With the Smart Callback solution, unanswered calls are identified, all customers are reached and the company is able to manage better business processes.”

“Cooperation with Compilator Ab was seen as a mutual competitive advantage. The service access without adding a new tool to your desktop is a key benefit. Customers want to use ERPs to customize their daily business according to their own needs, “says Jarkko Ruuskanen, Managing Director in Nordic TeleCom Ltd.” Additionally, engaging a customer in a competitive environment is essential for the business development”, he continues.

Compilator Ab offers software solutions for car and tyre dealers. Solutions cover sales and inventory management, tyre hotels as well as administrative functions such as billing and accounting. DäckData is founded 1999 on experience from the tyre trade, and remain the most comprehensive tyre related software on the Northern Europe market. www.compilator.se

Nordic Telecom Oy offers a call management service to help to pick up all unanswered calls. Better customer service eliminates queuing and parties can focus on business. The service is a cloud based service (SaaS) thus technology-, platform- and operator independent, and can easily be integrated to existing telephone system. www.nordictelecom.fi

 

More information:      MD Anders Paulcén, Compilator AB tel. +46 10 199 27 00
MD Jarkko Ruuskanen, Nordic TeleCom Oy tel. +358 44 906 7402

NTC present at ATOY National Dealer Meeting

We took part to ATOY Dealer Meeting Cruise on M/S Tallink Silja Europa Nov 4th, 2017. Participants were numerous entrepreneurs and new business partners.

The Dealer seminar dealt with industry outlook and other strategic questions. At the event, the most successfull dealers and their staff, were recognized with ATOY awards presented by ATOY Group CEO Jussi Huhtanen.

Also in the future, it is important for NTC to be part of developing the business of our customers.

 

NTC present at ATOY National Dealer Meeting

We took part to ATOY Dealer Meeting Cruise on M/S Tallink Silja Europa Nov 4th, 2017. Participants were numerous entrepreneurs and new business partners.

The Dealer seminar dealt with industry outlook and other strategic questions. At the event, the most successfull dealers and their staff, were recognized with ATOY awards presented by ATOY Group CEO Jussi Huhtanen.

Also in the future, it is important for NTC to be part of developing the business of our customers.

M. Sc. (Econ.) Sari Tollet named as our new Sales and Marketing Director.

Tollet is responsible for managing and developing NTC’s sales and marketing team’s know-how and internationalisation. She is a member of our management team and is in charge of our domestic activities as well as launching our operations abroad. First new market areas are Germany, Spain, Great-Britain and Sweden.

Tollet has extensive experience in sales and marketing management positions in Finland and abroad. Since 1991, she has worked e.g. as Product Development Manager at Telecom Finland, she has held challenging sales and marketing managing positions at Nokia Mobile Phones and worked as a Marketing Director at Suunto. In addition, Tollet has experience in managing start-up companies and entrepreneurship.

”NTC’s services are easy to use, and the implementation of our cloud service is quite straightforward. The call-back system, easy-to-use tools, and an intelligible service concept improve our customers’ daily success. Better reachability also enables growth in sales and improves customer satisfaction. I’m very excited about our service and our ability to offer unique solutions to large market areas”, says Tollet.

Jarkko Ruuskanen, CEO and Founding Partner of NTC, is extremely pleased with the latest recruitment: “We are happy to have a great professional like Sari onboard, especially now when we are starting our international operations”.