Category: Yleinen

Nordic Telecom has signed a co-operation agreement with the Finnish First Stop chain

Nordic Telecom has signed a co-operation agreement with the Finnish First Stop chain, in June 2017. ”We are delighted to announce that First Stop, a strong international tyres chain, has chosen our Smart Callback solution to strengthen their customer service. Finland is also the first First Stop country to use Smart Callback”, comments CEO Jarkko Ruuskanen of Nordic Telecom.

”We are continuously seeking for the best possible toolkits for our entrepreneurs and for their customers. We believe that the our success factors; service quality, on-time actions and customer satisfaction, will reach new levels” states Yrjö Pärssinen, Marketing and Trading Manager in Finland.

For further information:
Marketing and Trading Manager Yrjö Pärssinen, First Stop Finland tel. +358 207 936 214
Sales Director Ilari Vitikainen, Nordic Telecom tel. +358 44 7474116

First Stop is a pan-European network of tyre service providers. The network was established in 1994 by Bridgestone. At present, First Stop has 2,000 service centers in 25 countries across Europe.

The First Stop service chain was launched in Finland 1998, now the chain includes 56 independent entrepreneurs who sell Bridgestone, Firestone and Dayton tyres and other well known brands. In addition to tyres, more than a half of the local service centres also offer a wide range of other car repair services.

Nordic Telecom develops and maintains a call management platform to save unanswered telephone calls. The telephone traffic can be easily followed, analyzed and measured. The unanswered calls are managed, which enables better customer experience and thus new potential revenues. The service is independent in terms of technology, platform and operators, and it can be integrated into customers’ own telephone systems.

Welcoming experienced experts to our organisation

As our operations become more international, we are strengthening our organisation and ensuring customer oriented approach and sustainable development.

Engineer Jari Vainikka has been named as our Chief Operating Officer. Vainikka has over 30 years of experience in different management positions at Nokia Telecommunications, Nokia Mobile Phones, and Nokia Technologies in Finland and abroad. In addition, he has valuable experience in start-up operations.

M. Sc. Karl-Johan Kähkönen is our new Chief Financial Officer. Previously Kähkönen has worked, for example, at Nokia Mobile Phones, where he held several challenging sales and financial management positions in Finland and abroad. His extensive experience in developing business growth strengthens our competitiveness.

Katriina Hiltunen started working for us as a project assistant in customer deliveries. She has worked at Elisa for four years, in addition to which Hiltunen has 9 years of experience in entrepreneurship.

“Our company is growing, renewing and heading for international markets. I’m very pleased to have these experienced professionals on our team during his important period of change”, says CEO Jarkko Ruuskanen.

Örum to operate as NTC’s reseller

Nordic Telecom and Örum have signed a contract, according to which Örum will operate as a reseller of NTC’s Smart Callback solution in the Finnish market. The agreement, signed in March, is a great additional boost to NTC’s sales; Örum has approximately 80 sales people in Finland.

Örum is a significant producer of motor vehicle spare parts and accessories in Finland. The company has been in operation for over 90 years, and its current business model is based on customer concepts, reliable logistics, high-quality products and qualified personnel. Örum operates with car spare parts in the aftermarket. In the commercial vehicle sector, their main customer group consists of domestic trailer and vehicle industry. Örum’s products are sold in car dealerships and spare part stores across the country.

”Örum has used NTC’s call-back service for a couple of years, and already it has increased their revenue. Now, NTC’s services become a part of Örum’s service selection”, says Jarkko Ruuskanen, NTC’s CEO.