Since 2019, Radio Helsinki has used the NTC Smart Channels service as part of its creative campaign solutions and also to collect feedback directly from the target group. Our usage has been unique in terms of the normal use of the service, as our radio channel can gather genuine feedback from listeners and make their voices heard in the broadcast stream of our radio programs.
Listeners’ calls can easily be handled when there is no need for staff to constantly answer incoming calls and our listeners can leave their competition entries directly by phone to the NTC service. Customer contacts are processed through the NTC Smart Channels service and detailed information about each listener contact is available.
The service concretely frees up staff for other editorial tasks on the radio channel. Listeners can easily be provided with campaign-specific information, for example, via voice messages and SMS. Communication and operations of the service are easily managed through the service’s user panel. The NTC service also provides comprehensive reporting and monitoring, which can be used to track, for example, campaign-specific contacts and the meaning of contacts.
The NTC team has brought a flexible, knowledgeable and friendly service to all stages of the projects and we have been helped to find the best possible outcome for us.
Tommi Partanen
Creative Sales Director
Radio Helsinki
We are a 24-hour gym chain in Kymenlaakso. We offer gym services in Kotka, Kouvola and Hamina.
The quality of customer service is extremely important to us, which is why we introduced the NTC telephone service.
This allows us to keep track of which missed calls have not been handled and which have already been handled. We also see directly which customer has called us and this way we can search for the caller’s customer card in advance. If the caller is already our customer, then answering the questions will be quick.
The service was also easy to set up and is a great tool, especially during peak days, when all calls are not answered immediately.
We also have many customers who contact us both by email and phone. With the help of the automated name search service, we can see if we have already answered the caller by email and, therefore, we are not in touch with the same matter many times.
Heli Ahvenainen
Power Gym Kouvola Ltd / Trainer&Health Ltd
KL-Varaosat is a professional in the car parts trade, and our absolute strength is the expertise of Mercedes-Benz, BMW, Audi, and Volvo. The company was founded in 1979 and currently we have seven locations: Tampere, Jyväskylä, Rovaniemi, Turku, Vantaa, Espoo, and Lahti.
The cooperation with Nordic Telecom began at the turn of 2018-2019 when we implemented the NTC call management solution. NTC was the number one option, as it already stood out at the bidding stage as a clear and inspiring solution. We got the impression that it was only promised what could be kept and not the product, but the needs of the customer were a priority. This was important for us because the selection and implementation of a customer service system must be able to rely fully on the features described in the system and their compatibility with the operations it supports.
The whole project, from the preliminary study to the commissioning and the establishment of new locations, has been commendable.
Juha Kivinen
Chief Executive Officer
Veterinary Station Kamu is a clinic in the center of Oulu specializing in the treatment of small animal diseases that require extensive expertise. In addition to basic pet health care, Kamu treats pet eye diseases, internal diseases, orthopedic diseases, surgical procedures, dental treatments, ultrasound examinations, endoscopy examinations, and X-rays.
Veterinary Station Kamu is a private, Finnish clinic owned by its employees, which opened its doors in February 2018. The clinic employs 9 veterinarians and 11 clinicians with expertise in dog and cat diseases.
Calls to the Veterinary Station Kamu are congested at different times depending on the different days of the week. Kamu uses NTC’s Smart Callback service, which has enabled us to improve our customer service and thus reduce our telephone congestion. Customers only need to reach us once as they know that we will call them back as soon as possible. Tracking overflow calls visually is clear and callback is possible with more than one person, even if you work remotely. Both we and our customers have been very satisfied with the service.
Johanna Salovaara
Chief Executive Officer, Eläinlääkäriasema Kamu Ltd
