The missing link which enables improved customer service experience
Our service registers customer contact attempts and gives your personnel easy-to-use tools to serve your contacting customers and prospects.
Your company receives reports about the procedures, commercial values and efficiency.
Invest in your service quality
- Every contacting customer will be served accordingly
- Service to improve your quality image.
- Your additional sales become easier when customer base is larger
- A handling tool is a must for example during rush hours.
- Your own staff satisfaction level improves
- Easy-to-use cloud service, which is independent of HW, SW, technology and – the most important – of telecom/IT -operator. This gives you flexibility to handle your suppliers.
We offer teleoperator and technology free user interface to improve your customer service and/or lean your sales processes.
Unanswered contact attempts are automatically forwarded to the NTC service, where they can be easily handled. This easy-to-use, one-screen portal works 24/7.
Realtime reporting shows the current customer contact attempt situation and helps your company to allocate resources and maximise output.
We offer you a tailor-made solution on turn-key basis. Our staff has the expertise to help you improve your customer service and increase your sales. You get more with less.
- Our agile SaaS-service is easily implemented in your environment.
- Queuing is history: Your present service process is turned to customer centric one.
- The contacting customer is waiting for your return in a pleasant way.
- The service platform works smoothly in modern IT-environments; no additional investments into SW or HW equipments.