Nordic Telecom

The missing link which enables improved customer service experience

Our service registers customer contact attempts and gives your personnel easy-to-use tools to serve your contacting customers and prospects.

Your company receives reports about the procedures, commercial values and efficiency.

Nordic Telecom – Palataan asiaan

Invest in your service quality

  • Every contacting customer will be served accordingly
  • Service to improve your quality image.
  • Your additional sales become easier when customer base is larger
  • A handling tool is a must for example during rush hours.
  • Your own staff satisfaction level improves
  • Easy-to-use cloud service, which is independent of HW, SW, technology and – the most important – of telecom/IT -operator. This gives you flexibility to handle your suppliers.
NTC Portaali

Our Solution

We offer teleoperator and technology free user interface to improve your customer service and/or lean your sales processes.

Unanswered contact attempts are automatically forwarded to the NTC service, where they can be easily handled. This easy-to-use, one-screen portal works 24/7.

Realtime reporting shows the current customer contact attempt situation and helps your company to allocate resources and maximise output.

We offer you a tailor-made solution on turn-key basis. Our staff has the expertise to help you improve your customer service and increase your sales. You get more with less.

  • Our agile SaaS-service is easily implemented in your environment.
  • Queuing is history: Your present service process is turned to customer centric one.
  • The contacting customer is waiting for your return in a pleasant way.
  • The service platform works smoothly in modern IT-environments; no additional investments into SW or HW equipments.

Our customers