Founded in 2010, the company is a staff-owned expert organization specializing in IT and communications solutions. We take care of our customer companies’ IT environment holistically: software and hardware procurement, installation, maintenance, technical support and development work. We offer solutions we trust ourselves. This allows our customers to focus on developing their own business.
“There is a big revolution going on in the handling of corporate telephony switchboards. Traditional speech platforms will be replaced by e.g. Microsoft Teams. MS Teams is available worldwide and is usable without a separate project. This is a big difference compared to traditional PBX systems. ” Kim Dannholm says. “We have been closely following the area of communications solutions. The same is happening in telephone exchanges, which has happened in many other solution areas, cloud-based options are replacing older technology. For us, the right and the cost-effective solution was MS Teams Speech combined with NTC’s callback. ”
We’ve found in our customer service that we need help managing missed calls. NTC Callback seamlessly supports our Help Desk functions. The service is easy to use and the reporting functionalities are excellent. Response times have been shortened and peak hours can be identified. Customer satisfaction has improved through informative text messages and emails. Our customers can be confident that we will help then as soon as possible.
The implementation of the service was easy. We recommend the MS Teams Speech + NTC combination package due to its agility – Callback functionality is a true helping hand.
Senior Sales Manager
Global Voicelink Gvl Oy