Volumes and busy periods
Incoming, outgoing, answered and missed calls, with hourly distributions and daily trends.
A Smart Switchboard add-on
Know when and how calls are answered.
Do you have enough people answering at the busiest times? Switchboard Analytics shows Smart Switchboard call volumes and answering activity in your browser, helping you plan the work using actual observations.
Smart Switchboard · Vodia Analytics01 / A Smart Switchboard add-on
From the overview to an individual call.
Numbers and queues
Number and user reports, talk time and queue reports for customers using call queues.
Call events
Find calls and review their duration, ringing and event history. Export report data for further use.
02 / A Smart Switchboard add-on
Turn observations into everyday decisions.
Check when calls build up, how queues are answered and where more people may be needed. Reports help direct the work; they do not alone show whether the customer’s issue was resolved.
03 / A Smart Switchboard add-on
Check the details when needed.
Listen to or download calls where recording is enabled. A voice-quality indicator is shown when source data is available. Retention, permissions and scope are agreed separately.
02 / Smart Switchboard
Get calls to the right person.
Customers reach the right team. You can see how calls are answered.
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A call to your business number
One clear way to reach your business.
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The right routing
Opening hours and menus guide the caller.
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The right person
A queue or ring group connects the appropriate team.
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Visibility into your service
The Switchboard Analytics add-on helps you track call traffic.
Smart Switchboard / VODIA
See how the work gets easier.
Real product screens with example data. Enlarge an image or watch one task at a time.
VODIA ANALYTICS / 01
See when customers need you.
Call patterns help you plan staffing for busy periods.
VODIA ANALYTICS / 02
Find the bottlenecks.
Compare answering and call traffic. Identify where routing or staffing could improve.
Does this analyse VoiceAI conversations?
No. This add-on reports Smart Switchboard call data without AI analysis. VoiceAI has separate reporting for its work queue and request handling.
Do I need Smart Switchboard?
Yes. The service is for NTC Smart Switchboard customers and uses call data from the switchboard.