Start with your current setup
Plan the service around your existing numbers and ways of working. Number routing, device compatibility and any software connections are checked separately.
VoiceAI
More time for customers. Fewer interruptions.
VoiceAI Lite captures messages in your team’s shared queue. VoiceAI Agent acts as an AI receptionist that talks to callers and performs permitted tasks during the call. Choose the help you need and start with one department.
- Start online today
- No coding
- Add departments as you grow
VoiceAI Lite Illustrative example
New customer requestWhy they called
“My washing machine will not start. I need a service visit.”
A summary for your team
A customer’s service requestNTCAn owner and a next step
Handled
Fits the way your business works.
Get started with clear guidance
Prepare your company details, greeting and service instructions for VoiceAI online without programming. Once the service is ready, arrange forwarding and make a test call. Support can help.
Keep the information with your team
The customer’s request, its owner and notes stay together in the VoiceAI queue. The next colleague can see what has been done and how to continue.
01 / VoiceAI
Lite or Agent?
One aim: move the customer’s request forward.
VoiceAI Lite
Captures a message, creates a summary and puts a callback in the shared queue. Your team takes it from there.
VoiceAI Agent
Answers using company information and collects the details needed. Its actions are agreed as part of the implementation.
02 / VoiceAI
Tools for your team, too.
The queue, task owners, statuses and reporting help you see what still needs attention.
Less checking with colleagues
See who is handling a request and what has already been done. A shared view helps avoid duplicate follow-up calls.
Spot requests still waiting
Use VoiceAI reports to review progress and direct your team’s time to the requests that need attention.
03 / VoiceAI
Improve service without replacing your whole setup.
Start with one team or a mobile worker, then expand as needed.
Start with your current number
Calls can be forwarded from your current number to a VoiceAI service number where your carrier supports it. We check the method and any charges.
Use a browser
Use the VoiceAI queue in a browser on a computer or phone. Basic use needs no dedicated VoiceAI telephone device.
Connect systems when needed
Message reception and follow-up handling can start without connecting a CRM or booking system. Any data connection is agreed for the specific system.
02 / VoiceAI in practice
From an incoming call to a handled request.
See the status and the next step.
- 01
The customer calls
When you cannot answer, the service takes the message.
- 02
The reason is captured
Your customer explains their request. Your team sees a summary.
- 03
Someone takes ownership
A team member claims the request and responds by phone or SMS.
- 04
Handled and tracked
Statuses and reports show what has been completed.
- 01
The customer calls
The Agent answers according to your company’s instructions.
- 02
The request becomes clear
A conversation establishes what your customer needs.
- 03
An agreed task is handled
The Agent answers or performs a configured action.
- 04
A person steps in when needed
Your team receives the summary and agreed next steps.
- 01
A call to your business number
One clear way to reach your business.
- 02
The right routing
Opening hours and menus guide the caller.
- 03
The right person
A queue or ring group connects the appropriate team.
- 04
Visibility into your service
The Switchboard Analytics add-on helps you track call traffic.
VOICEAI / VoiceAI in practice
See how the work gets easier.
Real product screens with example data. Enlarge an image or watch one task at a time.
VOICEAI / 01
One view of the customer’s request.
Read the summary, take ownership and leave a note for the next colleague. Your team can see who is handling the request and what has been agreed.
VOICEAI / 02
Manage work with visible information.
Review customer requests and the volume handled by your team. See how work is shared and where attention is needed.
Choose message capture or a conversational AI receptionist.
| VoiceAI | Lite | Agent |
|---|---|---|
| Reason for calling and summary | ✓ | ✓ |
| Shared queue, handling status and reporting | ✓ | ✓ |
| Two-way SMS | According to your plan and settings | According to your plan and settings |
| Answers from company information | — | According to your plan and settings |
| Configurable actions, such as call transfers and bookings | — | According to your plan and settings |
VOICEAI AGENT / DEMO
Hear the Agent for yourself.
Call the public demonstration number and ask about the service. Do not share sensitive information.
Your operator’s usual call charges apply. VoiceAI Lite is demonstrated on video.
VOICEAI / ONLINE
Choose your plan. Get started online.
These are the seller’s currently published online offers. Final inclusions, extra departments, discounts and terms are confirmed in your order summary.
Start online today. Choose a plan and follow guided setup without a lengthy project or unnecessary waiting.
Loading current plans…
Prices exclude VAT. Usage and extras follow your agreement.
Does every plan include all features?
No. The offer defines the features, usage allowances, additional departments and any integrations included.