VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
VEHICLE REPAIR WORKSHOPS
Capture the service enquiry when your hands are full.
VoiceAI Lite receives the customer’s message while you are working in the workshop or helping someone at the counter. You or your service manager can read the summary before returning the call.
Working solo or as a team. No customer service department needed.
The enquiry reaches your work queue
After hearing the greeting, the caller explains what they need, such as a service or a preferred appointment time. Lite captures their message.
The right person follows up
Read the summary and take ownership of the request. Start a callback from the customer’s details when you can discuss the work and agree a time.
Record what you agreed with the customer
Keep the note with the enquiry. Mark the request handled once you have dealt with it, so the next colleague can see the agreed next step.
One owner, one department: start with your own greeting and work queue. You do not need a separate service manager or multiple users.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist follows your instructions and performs the tasks you allow. Get a summary and take over when needed.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
Choose the service and usage you need. See inclusions, prices and potential extra charges before ordering. Review the total and terms in your order summary.
Choose the usage allowance you need. Review the total for your departments and the terms before accepting your order.
No plans are currently published for this service. View the other plans or contact sales.
Prices exclude VAT. Usage and extras follow your agreement.
Start setup online. Test before taking customer calls.
Choose a plan and prepare the core service with guided setup, without coding. Follow progress in your order view and make a test call when the service is ready. Support can help.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to callers using your instructions. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
Start with the core service. Extend it when needed.
Handling messages and callbacks does not require a CRM or booking integration.
CORE SERVICE ORDERED ONLINE
Set up with your information
- Choose a plan, enter your company and billing details and add a greeting. Give the AI receptionist service instructions and allow its tasks.
- NTC’s service prepares the services and numbers in your order. Your order view shows progress and the next steps needed.
- Once ready, test the VoiceAI number. Set up compatible forwarding with your carrier and test a call to your existing number too.
EXTENSIONS AGREED SEPARATELY
Connect your own systems
- CRM, calendar and industry-system integrations are planned per system for either service.
- Scope, compatibility, price and delivery are agreed before additional work starts.
- A Lite integration supports follow-up. Conversation and agreed booking tasks are part of the AI receptionist implementation.
Does this work for a small workshop too?
Yes. You can start with one department and handle enquiries yourself. If you work as a team, the shared queue and assigned owner help everyone see who is following up.
Does Lite book a service appointment for the customer?
Lite captures the message and preferred time. You or your service manager agree the actual appointment with the customer. Automated booking needs a suitable service, the required settings and, where needed, a separately agreed calendar integration.
What does the AI receptionist add?
The AI receptionist can talk to callers and answer questions about opening hours or available services using information supplied by your workshop. You define its instructions and allowed tasks, then check how it works with a test call.
Can I keep my number and workshop software?
You can forward your current number’s calls to a VoiceAI service number if your line supports it. The core service has its own portal. Connecting workshop software and transferring data automatically are agreed separately.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.