VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
PLUMBING AND FIELD SERVICE
Capture the next service enquiry while you are on a job.
When you are with a customer and cannot answer, VoiceAI Lite receives the caller’s message. Read what they need before calling back and record the next step in the same work queue.
Working solo or as a team. No customer service department needed.
The caller explains what they need
Forward the calls you choose to Lite. The caller hears your greeting and leaves a message about the service they need and a suitable time to call back.
Read the request before returning the call
Open the summary in your phone’s browser when you can handle it. If you work with others, assigning an owner shows who is following up.
Keep the agreed next step with the request
Start the callback from the customer’s details. Note the agreed visit or other next step so you or a colleague can continue from the same information.
Working on your own? One department can serve your whole business. You get your own work queue, available in your phone’s browser.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist follows your instructions and performs the tasks you allow. Get a summary and take over when needed.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
Choose the service and usage you need. See inclusions, prices and potential extra charges before ordering. Review the total and terms in your order summary.
Choose the usage allowance you need. Review the total for your departments and the terms before accepting your order.
No plans are currently published for this service. View the other plans or contact sales.
Prices exclude VAT. Usage and extras follow your agreement.
Start setup online. Test before taking customer calls.
Choose a plan and prepare the core service with guided setup, without coding. Follow progress in your order view and make a test call when the service is ready. Support can help.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to callers using your instructions. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
Start with the core service. Extend it when needed.
Handling messages and callbacks does not require a CRM or booking integration.
CORE SERVICE ORDERED ONLINE
Set up with your information
- Choose a plan, enter your company and billing details and add a greeting. Give the AI receptionist service instructions and allow its tasks.
- NTC’s service prepares the services and numbers in your order. Your order view shows progress and the next steps needed.
- Once ready, test the VoiceAI number. Set up compatible forwarding with your carrier and test a call to your existing number too.
EXTENSIONS AGREED SEPARATELY
Connect your own systems
- CRM, calendar and industry-system integrations are planned per system for either service.
- Scope, compatibility, price and delivery are agreed before additional work starts.
- A Lite integration supports follow-up. Conversation and agreed booking tasks are part of the AI receptionist implementation.
Is this suitable for a sole trader?
Yes. Start with one department and handle requests yourself. A department means its own greeting and service settings. Add another when you need separate greetings and settings for different services.
Can I keep my current mobile number?
You can forward its calls to a VoiceAI service number if your line supports forwarding. Test the ready service number first, then set forwarding with your carrier. Your carrier’s forwarding charges follow your existing agreement.
When should I choose the AI receptionist instead of Lite?
Choose Lite to capture messages and call customers back yourself. Choose the AI receptionist for conversational help during the call, such as answering questions about your service area or opening hours using information you provide.
Do I need to connect my job management software first?
You can start with the core service without a software integration. Handle requests and notes in the VoiceAI portal. The scope, implementation and price of any job management or calendar integration are agreed separately.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.