VoiceAI Lite
Capture the customer’s message
The caller leaves a message. Get a summary and a callback task to handle yourself or share with your team.
VETERINARY PRACTICES
Capture the appointment enquiry while you see a client.
When you cannot answer during a consultation, VoiceAI Lite can receive a routine message, such as a vaccination appointment enquiry. Read the summary and call the owner back to agree a time.
Working solo or as a team. No customer service department needed.
The owner leaves a routine request
Set up Lite as an agreed channel for nonurgent callback requests. Your greeting explains what the channel is for and how the caller can leave a request.
Your practice sees the enquiry before calling
Open the summary and take ownership of the request. Follow up yourself or assign it to another member of the reception team.
A person agrees and confirms the appointment
Call back, arrange the appointment through your practice’s usual process and record the next step. Leaving a message makes an enquiry; the booking is confirmed separately.
Running your practice on your own? Start with one department and handle the agreed routine enquiries yourself. Your greeting guides callers in leaving their request.
VoiceAI Lite + AI receptionist
From a call to a clear next step.
Read the enquiry before calling back. Handle it yourself or share it with your team — summaries, notes and agreed next steps stay together.
- Read the summary of the customer’s enquiry.
- Take ownership and start the callback.
- Record the next step and update the handling status.
01 / FROM A NEED TO A SOLUTION
What help do you need with calls?
Choose how calls are handled first. Then compare the plans that fit.
AI receptionist
Help the customer during the call
The AI receptionist follows your instructions and performs the tasks you allow. Get a summary and take over when needed.
One work queue also works for a one-person business. A department means a call-handling service, such as maintenance.
Both include summaries, a shared work queue, ownership, Click-to-Call, Click-to-CRM and reporting. SMS depends on the plan and settings; integrations are agreed separately.
VOICEAI / ONLINE
Choose your plan. Get started online.
Choose the service and usage you need. See inclusions, prices and potential extra charges before ordering. Review the total and terms in your order summary.
Choose the usage allowance you need. Review the total for your departments and the terms before accepting your order.
No plans are currently published for this service. View the other plans or contact sales.
Prices exclude VAT. Usage and extras follow your agreement.
Start setup online. Test before taking customer calls.
Choose a plan and prepare the core service with guided setup, without coding. Follow progress in your order view and make a test call when the service is ready. Support can help.
Choose the help you need
Lite organises messages and callbacks. The AI receptionist talks to callers using your instructions. Review the plan, usage charges and extra department prices before ordering.
Describe your business in your own words
Add departments and a greeting. Give the AI receptionist your company information and use switches to allow tasks. The settings guidance explains what else you need.
Try it before taking customer calls
Follow setup progress. Once the service is ready, check the instructions, make a test call and forward the calls you want it to handle. Support can help.
Start with your existing phone number and ways of working. Forwarding compatibility and charges are checked with your carrier. Software connections and additional expert work are agreed according to your needs.
Start with the core service. Extend it when needed.
Handling messages and callbacks does not require a CRM or booking integration.
CORE SERVICE ORDERED ONLINE
Set up with your information
- Choose a plan, enter your company and billing details and add a greeting. Give the AI receptionist service instructions and allow its tasks.
- NTC’s service prepares the services and numbers in your order. Your order view shows progress and the next steps needed.
- Once ready, test the VoiceAI number. Set up compatible forwarding with your carrier and test a call to your existing number too.
EXTENSIONS AGREED SEPARATELY
Connect your own systems
- CRM, calendar and industry-system integrations are planned per system for either service.
- Scope, compatibility, price and delivery are agreed before additional work starts.
- A Lite integration supports follow-up. Conversation and agreed booking tasks are part of the AI receptionist implementation.
Which enquiries can Lite handle?
Lite can receive agreed nonurgent appointment enquiries and callback requests about practical arrangements. Together we define the use, greeting and information callers should leave.
Does Lite confirm the vaccination appointment?
Lite captures the enquiry. A member of your practice calls back and confirms the time in your booking system. Any connection to that system and the tasks it performs are agreed separately.
When should I choose the AI receptionist?
The AI receptionist is an option for conversational help with practical questions. It can answer about opening hours, getting to the practice and available services using information approved by your practice.
What do we agree before setup?
We check that the service suits the enquiries you want it to receive and agree how information will be collected and handled. Practice management and booking integrations, their scope and price are agreed separately.
VOICEAI / Industries
Explore other ways to use VoiceAI.
See how the service fits your working day, on your own or with a team.