NTC Smart Telephone Service
NTC Smart Telephone Service makes life easier for entrepreneurs
A PBX makes your everyday life easier in many ways. Manage customer calls, automate customer service and measure results comprehensively. It's easy to use and cost-effective.
Already 500 000 company phone lines
With the Smart telephone service, you can easily route calls to the right people, without your customers getting frustrated while waiting. It saves your employees’ time and your customers’ nerves.
Improve customer service
Quickly route customer calls to the right person with an interactive voice response (IVR) menu and drag and drop call transfer from the control panel. The dashboard makes it easy to see which colleague is available. No call goes unattended, and your customers will have a good impression of your company.
- Faster and better customer service
- Easier to organize and lower costs
- Improve the customer experience with report insights
More sales
No prospects lost, even when salespeople are in a hurry. Incoming calls circulate in the ring group until someone answers. Customer information is easily linked to your CRM and calls can be recorded if you wish. This way you can see later what was agreed with the customer in a hurry.
- An interested customer gets an immediate response
- Integrate the service with your CRM
- Record calls and remember what was agreed
Smart Telephone Service differentiation
Operator free
You are not tied to an operator. You can change your phone operator without worry and the service will not be affected.
Mobile switch
In addition to your browser, you can use the phone switch on your mobile app and tablet. The service works wherever you are and always goes with your employees.
Reporting
The reporting and analysis tool gives company management an overview of the level of customer service. For example, you can track queue times and call durations.
Integrate with CRM
You can integrate the service with popular CRMs such as HubSpot, Zoho and Salesforce.
Easy to manage by yourself
Manage your opening hour changes during off-peak hours yourself with voice and SMS alerts. Changes can be made in advance at your convenience.
Smart Telephone Service features
The smart telephone services UI is very easy to use. It works on all devices: mobile, desktop, tablet! Smart PBX is browser-based software, so you can get up and running quickly once you’ve signed a contract.
- Set up when you want to receive calls. Make your own service changes during peak or off-peak hours.
- Control your calls with an interactive voice response (IVR) menu.
- Incoming calls will circulate in a ringing queue until someone answers and the caller is connected. Customise your own ringing strategy.
- Transfer the call to an available colleague.
- Record the call at the touch of a button.
- Use chat to quickly ask a colleague for advice. All your information is stored in the cloud.
- Monitor customer service levels with a reporting tool.
- Affordable pricing
CASE
This is how Stadium made its operations more efficient
Stadium saved costs and improved customer service with the Smart Telephony Service. Now costs are under control and customers can easily talk to the person they want to talk to.
Stadium previously had several duplicate telephony solutions in place. Call rates were expensive between stores and the installation of telecom solutions in the new stores brought unexpected costs. Overall, the telecommunications costs were considerable in relation to the volume of use.
"Nordic TeleCom's solution allowed us to eliminate duplicate costs and to accurately budget for connecting new stores to the system. The solution also allows us to add the functionality we want, which makes our working time more efficient."
Try the service for free for 1 month
We are convinced that our service will make your company’s everyday life easier and better. We offer a free 1-month trial. Contact us today!