NTC Smart Channels
Multichannel customer service brings together all customer contacts
Without a modern tool, it's hard for customer service to provide great customer experience. Smart Channels brings all your customer contacts together in a single view for the whole team to see. With automation, you can reduce manual work and improve the customer experience.
- Keep your contacts up to date and your customers happy.
- It's easy to prioritise contacts with colour-coding and the whole team can see where we are at a glance.
- All contacts and notes are stored on the customer's own page, regardless of the channel.
- All customer information is stored in one place.
Don't lose calling customers
A calling customer wants service right away. If the call is not answered, the customer is likely to go to a competitor. With our service, the calling customer hears a voice message and immediately receives an automatic acknowledgement via SMS. This way, the customer knows that they will be contacted soon.
Digital customer service
With a mobile app, NTC Smart Channels always goes with your employees and can be accessed from anywhere. Smart Channels is ideal for large stores and busy clinics – anywhere where employees don’t have time to sit in front of a computer all day.
NTC Smart Channels features
NTC Smart Channels offers a range of features to help you do your job more efficiently while delivering quality customer service.
- Easy and fast deployment from 1 day to 2 weeks
- Carrier free
- All customer contacts in one view
- Mobile app that goes with you
- Service promise tracking with traffic lights
- The solution generates reports to monitor, for example, efficiency
- Integration with popular tools such as CRM and ERP
- Try it for free, after which prices start from € 1.00. 49€/month
Customer feedback
“Our customer service is easily overwhelmed by customers reaching us through multiple channels. We found a solution to this with NTC's Smart Channels. In a single browser interface, web forms and emails can be easily and quickly managed, with a seamlessly threaded response. NTC's service ensures that every missed call can be called back and an SMS sent if necessary."
ST Service / First Stop Linnainmaa
Try the solution for free for 1 month
We are convinced that our solution will make your company’s everyday life easier and better. We offer a free 1-month trial. Contact us today!