VoiceAI
Intelligent phone support 24/7
VoiceAI is an AI agent that operates on the telephone network. It answers customer calls naturally—in the caller’s own language. It handles routine tasks quickly, captures callback requests, and routes calls to the right person when needed. Your customers get immediate service—even during peak times and outside business hours—while your team focuses on more demanding work.
Why VoiceAI
- Better customer experience: Fast response, natural dialogue, and automatic confirmations—without long menus.
- Efficiency and savings: Repetitive queries handled automatically; queues and missed calls go down.
- Scales with demand: Operates 24/7 and flexes during peak times.
- Compatible: Integrates with CRM, ERP, and scheduling systems; industry-specific integrations available.
What VoiceAI does in practice
- Answers calls, understands the customer’s request, and replies in a human-sounding voice in the caller’s native language.
- Captures callback requests or routes the call to the right department and person.
- Lets the customer book, reschedule, or cancel an appointment during the call.
- Processes orders during the call when the customer requests and confirms.
- Sends SMS/MMS messages (e.g., confirmations, contact details, feedback surveys) in defined situations.
VoiceAI offers a wide range of features that streamline your work while delivering high-quality customer service.
- Carrier-agnostic: Works with any telecom operator without restrictions.
- Natural language & multilingual: Operates in Finnish and other languages.
- Answers questions: Handles common queries and reduces the need for callback requests.
- Callback requests: Can offer and capture a callback when needed.
- Smart routing & call transfer: Routes to the teams/people you define.
- Downloadable conversations: Full transcripts available, including a comprehensive summary of the call.
- Trainable knowledge base: Add Q&A content and tune the agent’s persona and greeting to match your brand.
- Scheduling logic: Business hours, exceptions, and slot lengths managed centrally.
- Orders: See at a glance which orders still require confirmation.
- Call data & analytics: Volumes, durations, transfers, quality tags, and AI feedback—ready for reporting.
- Integrations: REST APIs for CRM/ERP; e.g., Futursoft/Autofutur integration for auto repair shops (appointments and job packages).
How VoiceAI serves your business
- No more missed calls: Callback requests and bookings are captured, with instant confirmation to the customer.
- Easy rollout and management: Browser and mobile access; updates delivered from the cloud.
- Management tools: Real-time status, reporting, and clear KPIs to drive continuous improvement. Ask ChatGPT
Q&A
VoiceAI is designed to be flexible. If the caller clearly asks to talk to a human—or the AI detects a situation it hasn’t been trained for—the call can be routed to a designated number (e.g., customer service or the switchboard) during business hours. Outside those hours, VoiceAI can take a callback request. This ensures every customer gets the help they need one way or another.
It will offer to route the call to a specialist or capture a callback request so an expert can follow up.
VoiceAI supports multiple languages and can switch on the fly based on the caller. You can also configure the bot to respond in the languages you choose.
No. VoiceAI is easy to roll out. It runs in the cloud and requires no additional installations.
Yes. You can train it through the self-service portal by adding question–answer pairs.
Try VoiceAI live
The VoiceAI AI agent helps you find the right solution. Call in, ask about products and services—and if needed, leave a callback request or ask to be connected directly to a specialist.
+358 45 490 6068